Mouv Africa Privacy Policy
Effective Date: 02-04-2024
Mouv Africa (“we,” “us,” or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and secure your personal information when you use our website located at www.mouv.africa (the “Website”) and the services we offer thereon (the “Services”).
1. Information We Collect
We collect several types of information from and about users of the Website and Services:
- Information You Provide:
- Personal information such as your name, email address, phone number, postal address, date of birth, and government-issued ID (when necessary for verification purposes)
- Payment information such as credit card details (through a secure payment gateway)
- Profile information such as your profile picture, bio, and travel preferences
- Communications you have with us, including booking inquiries, reviews, and messages
- Information you submit through forms on the Website
- Information Collected Automatically:
- Device information such as your IP address, browser type, operating system, and device identifiers
- Usage information such as the pages you visit on the Website, your search queries, and the listings you view
- Information collected through cookies and similar technologies (see Section 4 below)
2. Use of Your Information
We use the information we collect for various purposes, including:
- To provide and improve the Services
- To process your booking requests and manage your reservations
- To verify your identity and prevent fraud
- To send you important information about the Services, including booking confirmations, account alerts, and safety updates
- To personalize your experience on the Website, such as recommending listings that may interest you
- To communicate with you about promotions, special offers, and surveys (with your consent)
- To analyze trends and improve the Website and Services
- To comply with legal and regulatory requirements
3. Disclosure of Your Information
We may disclose your information to third-party service providers who help us operate the Website and provide the Services. These service providers are contractually obligated to keep your information confidential and secure.
We may also disclose your information in the following circumstances:
- To comply with a legal obligation, such as a court order or subpoena
- To prevent or investigate a possible crime, such as fraud or identity theft
- To protect the rights and safety of us, our users, or others
4. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your activity on the Website. Cookies are small data files that are stored on your device when you visit a website. They allow us to recognize your device and remember your preferences.
You can control how cookies are used by adjusting the settings on your browser. However, if you disable cookies, you may not be able to use all of the features of the Website.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.
7. Your Choices
You have several choices regarding your information:
- You can access and update your profile information in your account settings
- You can unsubscribe from our marketing communications by following the unsubscribe instructions in the emails you receive from us
- You can request that we delete your information by contacting us (see Section 9 below)
8. Children’s Privacy
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us (see Section 9 below).
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email address removed]
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Website and notify you by email (if you have provided us with your email address) before the change becomes effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
11. Your Consent
By using the Website and Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.